Real-Time Operations Map
Live GIS visualization of every work order, field crew, and asset across your city. Color-coded by priority, filterable by department, updated in real time.
ServiceNow FSM + GIS + CivicCT
Built on 
Command Your City's
Command Your City's
Operations
Your city runs on ServiceNow. CivicCT gives leadership one screen to see every department, every work order, and every crew in real time.
The visibility layer for
ServiceNow PSDS · FSM · EAM · ITOM
Compatible with
Yokohama · Zurich · Australia releases
civicct.com/dashboard
Your City, USA
18
Active
6
Pending
4
Crews Out
96%
SLA Met
Real-Time
Live operations tracking
Multi-Department
Unified operations hub
GIS-Native
Built-in spatial intelligence
SLA Engine
Automated compliance tracking
The Problem
Your city runs on spreadsheets, emails, and phone calls.
Citizens call 311. An agent writes it down. A dispatcher radios a crew. The crew drives across town. Nobody knows the status. The citizen calls back. ServiceNow can modernize city operations. But who's watching the whole city at once? That's what CivicCT is for.
Zero Visibility
No one knows where crews are, what's overdue, or which neighborhoods are underserved.
SLA Blind Spots
Breached deadlines surface after the fact. By the time you know, residents are already frustrated.
Department Silos
Public Works, Parks, Utilities, Code Enforcement -each running their own system, none talking to each other.
Capabilities
Everything you need to run
a modern city
Six ServiceNow capabilities. One control tower. Zero blind spots.
Intelligent Dispatch
AI-powered crew assignment considers location, skill set, workload balance, and SLA deadlines. Optimized routes reduce windshield time and fuel costs.
ServiceNow FSMCitizen Self-Service
Branded portal for residents to submit requests, upload photos, track status in real time, and receive SMS and email updates automatically.
ServiceNow PSDSSLA Compliance Engine
Define service-level targets by type and priority. Automatic early warnings before deadlines breach. Executive dashboards track compliance trends.
ServiceNow SLMCross-Department Hub
Break silos between Public Works, Parks, Utilities, and Code Enforcement. Shared queue, shared map, shared accountability. One view for all departments.
ServiceNow PSDS + CivicCTExecutive Analytics
Real-time dashboards for city leadership. Response time trends, department performance, geographic heat maps, and citizen satisfaction metrics.
ServiceNow PA + CivicCTSignature Feature
The City Control Tower View
One screen. Every department. Every metric. Every status light. Branded to your city and ready the moment you go live.
Public Works
42
Active
97%
SLA
2.1h
Avg Response
Parks & Rec
18
Active
99%
SLA
1.4h
Avg Response
Utilities
31
Active
88%
SLA
3.8h
Avg Response
Code Enforcement
24
Active
95%
SLA
4.2h
Avg Response
Water/Sewer
12
Active
76%
SLA
5.1h
Avg Response
Transportation
15
Active
94%
SLA
2.7h
Avg Response
City Hotspot Map
Live
Critical
Warning
Normal
How It Works
ServiceNow does the heavy lifting.
CivicCT ties it all together.
The Control Tower
City-Wide Operations View
Every department, every metric, every status light on one screen. See your entire city's health at a glance.
Cross-Department Visibility
Break silos. Public Works, Parks, Utilities, Code Enforcement all visible in a single unified dashboard.
Executive Reporting & Insights
SLA compliance trends, response time analytics, geographic hotspot maps, and citizen satisfaction scores.
The Engine
Intake & Case Management
PSDS handles citizen portals, 311 intake, service catalog, routing, and case lifecycle workflows.
Dispatch & Field Ops
FSM powers crew assignment, mobile work orders, route optimization, and real-time field updates.
Assets & Infrastructure
EAM tracks infrastructure lifecycle, preventive maintenance, and asset inventory across departments.
Built on ServiceNow
The platform you trust,
configured for your city
CivicCT is built on ServiceNow's proven enterprise platform. Pre-configured modules, ready-to-use workflows, and your city live in weeks -not months.
ServiceNow Core Modules
PSDS
Public Sector Digital Services
Citizen-facing portal, service catalog, case management, and digital intake workflows purpose-built for government.
FSM
Field Service Management
Crew dispatch, mobile work orders, route optimization, and real-time field operations tracking.
EAM
Enterprise Asset Management
Infrastructure lifecycle tracking, preventive maintenance scheduling, and asset inventory across all departments.
Integration Ecosystem
GIS & Mapping
Esri ArcGIS · Mapbox · Google Maps
Financial Systems
Tyler MUNIS · OpenGov · SAP
Identity & SSO
Microsoft Entra ID · Okta · SAML
Communications
Twilio · SendGrid · Microsoft Teams
ServiceNow IntegrationHub
Pre-built spokes & flow actions
Easy API Integrations
REST APIs · Built for extensibility
Trust & Security
Government-grade
security, built in
CivicCT is designed for the security and compliance requirements of municipal government operations.
Role-Based Access
13 predefined roles from citizen to executive
SSO & MFA
Microsoft Entra ID, SAML, OIDC support
Encryption
AES-256 at rest, TLS 1.3 in transit
Audit Logging
Every action tracked with full trail
NIST Framework
Aligned with NIST cybersecurity guidelines
99.9% SLA
Enterprise uptime with disaster recovery
Questions
What cities ask us
What is CivicCT?
CivicCT (Civic Control Tower) is a municipal visibility layer built on ServiceNow PSDS, FSM, and EAM. It gives city leadership one screen to see 311 intake, field dispatch, SLA monitoring, and cross-department operations - the unified view that ServiceNow's out-of-the-box reports don't provide.
Why is CivicCT built on ServiceNow?
ServiceNow is the world's leading digital workflow platform, trusted by governments and enterprises globally. CivicCT leverages ServiceNow's proven PSDS, FSM, and EAM modules as its foundation - giving cities enterprise-grade reliability, security, and scalability without starting from scratch.
Do we need an existing ServiceNow license?
CivicCT works with your existing ServiceNow instance or can be deployed as a managed solution. If your city already uses ServiceNow, CivicCT layers directly on top. If you're new to ServiceNow, we handle the full setup and licensing as part of deployment.
When does CivicCT deliver value?
Executive dashboards and city-wide views are usually the last thing built after a ServiceNow go-live, often months later, and sometimes never at all. Cities end up relying on out-of-the-box reports that fall short. CivicCT changes that. The control tower, department dashboards, and unified operations views are ready from day one.
What GIS and mapping systems are supported?
CivicCT supports Esri ArcGIS (the government standard), Mapbox, and Google Maps Platform. The platform's extensible API architecture also allows integration with other geospatial systems your city may already use.
Can CivicCT integrate with our other city systems?
ServiceNow connects to your city's financial systems, identity providers, and communication platforms through IntegrationHub and open APIs. CivicCT brings all of that data together into a single operational picture, so leadership sees the full city without switching between systems.
Get Started
See CivicCT in action
for your city
- Live demo tailored to your city's operations
- See how CivicCT layers on your ServiceNow instance
- Walk through the Control Tower view with your departments
- No commitment, no pressure
Or email us directly
[email protected]